The unexpected happens regularly at used vehicle auctions. This is why we made it easy for operators to tag, within our process, if anything unusual happened that prevented them from removing the Personal Information from a vehicle. The most common exceptions reported are “Neither Bluetooth/Navigation” and “Unable to power (have key)”. The full list of possible vehicle exceptions is listed in the screenshot to the left. This is the information that will be displayed on the AutoIMS portal under “Exception Details”.

Some of these exceptions are worth additional explanation:

  1. If your vehicle is a base, possibly older model, it may not be equipped with systems capable of capturing personal Information. Auction personnel should be tagging these vehicles as a “Vehicle Exception – Neither Bluetooth/Navigation”
  2. If the vehicle has an exception such as “Unable to power (have key)”, “Key missing/not working” or “Breathalyzer locked” we recommend consignors and auctions discuss what measures, if any, should be taken to make a second attempt (e.g. after a key is cut, or a vehicle is jumped) at deleting the Personal Information.
  3. Certain exceptions, albeit rare, may dramatically affect the value of a vehicle and may have not been captured in the Condition Report. For instance, a vehicle with an aftermarket infotainment may wholesale for a higher price, and a vehicle with a broken or missing head unit would be far less valuable than its well functioning comps. We encourage consignors and auctions to keep an eye on such exception codes as they may be able to improve sell rates, residuals, or reduce arbitrations.