It is very uncommon, but some vehicles may be tagged as “Unsuccessful”. This may mean that the field operator has determined we did not have good instructions for that vehicle by giving a 1 or 2 star rating in the submission screen. We can often determine, through the comments, photos, or with direct verification in the field, that a significant fraction of these “Unsuccessful” VINs really should have been tagged as “Vehicle exceptions” (the latest version of our app has an improved flow to minimize miscategorizations).
That being said, there are tens of thousands of vehicle years, makes, models, and trims… and each of them may be equipped with different versions of hardware or firmware – it is occasionally possible that Privacy4Cars may not have a good procedure to delete the Personal Information from that vehicle. We continue to develop our database to make those instances even less frequent in the future, but we also backed our product with a Warranty to make sure that if this happens and you have a claim, you are financially covered. As of January 2021 we offer to our partners and resellers different tranches of warranty, ranging from $1,000,000 to $5,000,000 per claim. If you have a claim, please reach out to our CFO, James Bronstein, at james@privacy4cars.com.